About Us

Local, Experienced, Conservative & Thorough

With more than 95 years of commercial lending experience combined, Innovative Business Solutions is an extremely service-oriented staff from diverse backgrounds. They are commercial lending experts that are your back office team offering your credit union full-service support and training to help you get your lending program started.

We primarily serve all areas of South Carolina, North Carolina & Virginia and are located in the suburbs of Columbia, South Carolina.

Local, Experienced, Conservative & Thorough

With more than 95 years of commercial lending experience combined, Innovative Business Solutions is an extremely service-oriented staff from diverse backgrounds. They are commercial lending experts that are your back office team offering your credit union full-service support and training to help you get your lending program started.

We primarily serve all areas of South Carolina, North Carolina & Virginia and are located in the suburbs of Columbia, South Carolina.

IBS was formed in 2009 by a North Carolina credit union and eight South Carolina credit unions to provide their clients with a higher level of satisfaction than what was being experienced. Since there was no local option, they elected to form their own Credit Union Service Organization.

Since 2009, IBS has underwritten over $900 million in member business loans. Over 99.84% of the loans underwritten by IBS have a rating of Satisfactory or better to this day. IBS credit union clients ask for a thorough review of the member’s business loan requests in order to protect the institution’s loan portfolio. The portfolio has consistently experienced past due ratios ranging from 0-.50%, well below Credit Union and bank industry ratios. 

Our Commitment to Excellence

Innovative Business Solutions is an MBL CUSO committed to providing the highest quality support to its credit union clients.  Our preferred client is a credit union seeking the growth and income business services can provide yet unwilling to sacrifice quality or prudent lending practice in its efforts to grow the business services program. Our recommended processes and management reports satisfy regulatory agencies, internal loan committees, and our client credit union’s board of directors. Past due accounts are significantly below industry averages by any measurement. Whether your credit union needs underwriting and loan documents, information on business deposit products, or both, we have the expertise to provide a custom solution for you.

THE NUMBERS

$323M+

in loans underwritten in 2021

1600+

loans in credit union portfolios totaling over $640 million

99.84%

of portfolio rated satisfactory or better

0

adverse findings in NCUA exams

$0

net losses by a credit union on IBS underwritten loan (ever)

IBS was formed in 2009 by a North Carolina credit union and eight South Carolina credit unions to provide their clients with a higher level of satisfaction than what was being experienced. Since there was no local option, they elected to form their own Credit Union Service Organization.

Since 2009, IBS has underwritten over $900 million in member business loans. Over 99.84% of the loans underwritten by IBS have a rating of Satisfactory or better to this day. IBS credit union clients ask for a thorough review of the member’s business loan requests in order to protect the institution’s loan portfolio. The portfolio has consistently experienced past due ratios ranging from 0-.50%, well below Credit Union and bank industry ratios. 

Our Commitment to Excellence

Innovative Business Solutions is an MBL CUSO committed to providing the highest quality support to its credit union clients. Our preferred client is a credit union seeking the growth and income business services can provide yet unwilling to sacrifice quality or prudent lending practice in its efforts to grow the business services program. Our recommended processes and management reports satisfy regulatory agencies, internal loan committees, and our client credit union’s board of directors. Past due accounts are significantly below industry averages by any measurement. Whether your credit union needs underwriting and loan documents, information on business deposit products, or both, we have the expertise to provide a custom solution for you.

THE NUMBERS

$323M+

in loans underwritten in 2021

1600+

loans in credit union portfolios totaling over $640 million

99.84%

of portfolio rated satisfactory or better

0

adverse findings in NCUA exams

$0

net losses by a credit union on IBS underwritten loan (ever)

President & CEO, Mark Cox

Mark joined IBS in late 2013 after 35 years in commercial banking. After 18 years with Wachovia, where he served in roles on both the credit side and as a commercial lender and an agricultural lender, he joined the real world and was CFO of a large agricultural related company from 1995-2000. Mark then went back into banking when he joined Regions Bank in 2000, where he served in several commercial lending roles over a 10 year period, including commercial & industrial lending and commercial real estate lending, where he handled traditional commercial real estate loans such as office and industrial properties, and was very active in the affordable housing finance arena financing over 10 Low Income Housing Tax Credit projects totaling over $100 million. As a producing City President, he had oversight of both the commercial and consumer sides of the bank and a $400 million portfolio. He finished his banking career with Capital Bank as a commercial lender. A native of Columbia, SC, he has spent his career serving business clients in the Southeast US. Mark is a graduate of the Graduate School of Banking of the South at LSU, the Wachovia Credit Administration School and the RMA Commercial Lending School at East Carolina University.

Our Team

Karen Hancock
Controller & Portfolio Manager

Annie Stewart
Servicing Manager

Kishma Warrell
Servicing Associate

Jensen Caudle
Shared Lender Program Commercial Loan Officer

Brad McGaha
Shared Lender Program Commercial Loan Officer

TJ Nagel
Credit Manager

Taylor Jackson
Credit Analyst

Shanice Davis
Credit Analyst

Millicent Murph
Credit Analyst

Cathy Horan
Credit Analyst 

Bhawna Sharma
Credit Analyst

Kevin Ehrmantraut
Credit Analyst

Owners
Greenville Federal Credit Union
Paul Hughes, Board Chair

Carolina Foothills Federal Credit Union
Charlotte Metro Federal Credit Union
Spero Financial Federal Credit Union
CARO Federal Credit Union
SPC Credit Union
Carolina Trust Federal Credit Union

Our Team

President & CEO, Mark Cox

Mark joined IBS in late 2013 after 35 years in commercial banking. After 18 years with Wachovia, where he served in roles on both the credit side and as a commercial lender and an agricultural lender, he joined the real world and was CFO of a large agricultural related company from 1995-2000. Mark then went back into banking when he joined Regions Bank in 2000, where he served in several commercial lending roles over a 10 year period, including commercial & industrial lending and commercial real estate lending, where he handled traditional commercial real estate loans such as office and industrial properties, and was very active in the affordable housing finance arena financing over 10 Low Income Housing Tax Credit projects totaling over $100 million. As a producing City President, he had oversight of both the commercial and consumer sides of the bank and a $400 million portfolio. He finished his banking career with Capital Bank as a commercial lender. A native of Columbia, SC, he has spent his career serving business clients in the Southeast US. Mark is a graduate of the Graduate School of Banking of the South at LSU, the Wachovia Credit Administration School and the RMA Commercial Lending School at East Carolina University.

Karen Hancock
Controller & Portfolio Manager

Annie Stewart
Servicing Manager

Kishma Warrell
Servicing Associate

Jensen Caudle
Shared Lender Program Commercial Loan Officer

Brad McGaha
Shared Lender Program Commercial Loan Officer

TJ Nagel
Credit Manager

Taylor Jackson
Credit Analyst

Shanice Davis
Credit Analyst

Millicent Murph
Credit Analyst

Cathy Horan
Credit Analyst 

Bhawna Sharma
Credit Analyst

Kevin Ehrmantraut
Credit Analyst

Our Owners

Greenville Federal Credit Union
Paul Hughes, Board Chair

Carolina Foothills Federal Credit Union
Charlotte Metro Federal Credit Union
Spero Financial Federal Credit Union
CARO Federal Credit Union
SPC Credit Union
Carolina Trust Federal Credit Union